Either party may raise a concern in writing through the in-app correspondence system. The recipient acknowledges within seven calendar days. Both parties then engage in candid, private conversation with the intent to understand facts, interests, and the outcome each would consider fair. Written summaries are preserved. Most matters end here.

If discussion does not resolve the matter, either party may request mediation. A neutral mediator, agreed to in writing by both parties, is retained. Costs are shared equally unless otherwise agreed. The mediator does not decide the matter; they facilitate a written settlement. Nothing said in mediation is later admissible.

If mediation fails, the matter proceeds to binding arbitration before a single arbitrator under the commercial rules of a mutually agreed arbitral body. The arbitrator's decision is final and enforceable in any court of competent jurisdiction. Each party bears its own attorneys' fees; the arbitrator's fees are split unless the arbitrator finds one party's position frivolous.